This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively. From reception to management, if you have an unassertive team member it is likely that either their productivity or their motivation will suffer because of it.
This course is designed to upskill receptionists and frontline personnel to be highly professional. All frontline staff such as receptionists, relief receptionists and telephony personnel will benefit from the practical information and approach to this all important position. Outdo your competitors and upskill today.
To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office. This advanced receptionist workshop is geared toward a holistic view at the reception portfolio. The difference between a good and a great receptionist is conveyed.
To inform frontline and service or sales counter delegates on how to provide superior service in an in-house sales orientated environment, maximizing customer care in the interest of gaining customer loyalty. This frontline service and upselling course is highly practical and the workshop is highly generic catering for all industries.
To assist admin staff with outbound sales calls and follow up communication with clients amidst the pressures of a daily admin or support function.
This workshop helps delegates who do not have a natural sales inclination to recognise the worth of sales talk and gives them the confidence to perform this portion of their tasks with confidence.
This is a highly interactive workshop covering every aspect of office administration and management. It is specifically targeted at office administrators, personal assistants and employees who are responsible for a variety of duties, all of which are essential to the smooth running of the department or company as a whole.
This workshop is best completed over a two-day period and has also proven itself to be particularly effective when presented on an in-house basis to a group of support staff.