Sales for Admin Staff


Aim:

To assist admin staff with outbound sales calls and follow up communication with clients amidst the pressures of a daily admin or support function.

This workshop helps delegates who do not have a natural sales inclination to recognise the worth of sales talk and gives them the confidence to perform this portion of their tasks with confidence.


Course Content:

  • How to Plan your Selling Time

Sales a secondary function – prioritising time is essential

  • The Importance of Establishing the Correct Contact Person

Building confidence and speaking to the decision maker

  • Learning to Listen

The strength of good sales

  • Positive Speech and Sales Talk

Can Do attitudes and building alternatives for a win-win conclusion

  • The Importance of Making Your Call a Two-Way Conversation

Open ended questions

  • Product Knowledge – The Importance

Developing killer knowledge

  • Anticipating Questions

Understanding what objections and FAQ’s your clients may have

  • Courtesy, Tone of Voice

Being polite and likeable

  • Confidence and the Professional Approach

You are the expert, going for the close

  • Closing the Call if it is Negative

Every no takes you one step closer to the yes

  • Closing the Call if it is Positive

Learning to recognise closing signals

  • Sales Admin

The job is not done until the paperwork is completed


More on this workshop:

The duration of this seminar is 1 day(s).

Click here for more info and bookings.